Refund Policy!
At ZHILOV TRADING LIMITED, we strive for customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to ensure your peace of mind:
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Damaged or Defective Items: In the unlikely event that your items arrive damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including any applicable shipping costs.
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Incorrect Items: If you receive incorrect items that do not match your order confirmation, please notify us immediately. We will promptly correct the error at no additional cost to you.
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Change of Mind: We understand that circumstances may change. If you decide to return non-defective items due to a change of mind, we accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. A restocking fee may apply, and return shipping costs are the responsibility of the customer.
To initiate a refund or return, please contact our customer service team at [contact information]. Include your order number and reason for return in your message for efficient processing. Our team is dedicated to resolving any issues promptly and ensuring your experience with ZHILOV TRADING LIMITED remains positive.